DELIVERY FLORAL CREATIONS
Terms of delivery
The realization of the floral creation and delivery is carried out by the shop Mahonia Toulouse.
Issuing conformity is confirmed by the signing of a delivery by the recipient, except in the case of delivery in a public place open to the public or open to the public (especially at a wedding, a reception of an event, a ceremony of mourning ...).
Our shop in Toulouse only deliver the following common
Terms of delivery
The realization of the floral creation and delivery is carried out by the shop Mahonia Toulouse.
Issuing conformity is confirmed by the signing of a delivery by the recipient, except in the case of delivery in a public place open to the public or open to the public (especially at a wedding, a reception of an event, a ceremony of mourning ...).
Our shop in Toulouse only deliver the following common
Toulouse: Delivery = 10 €
Bordering towns and France : Delivery = 15 €
Our Commitment Florist
A Mahonia Florist is committed to obligations vis-à-vis its customers, including:
- Quality, Presentation and Fresh floral creations delivered,
- Respect the characteristics of the control, the value of products ordered floral, flowers chosen, which may differ depending on the season, local customs, the personality and artistic florist inventory available
- Availability, Responsiveness, Monitoring and Information of our customers, any difficulties with the order,
- Timeliness of delivery.
Absence or refusal of the recipient
Mahonia Toulouse may, depending on the circumstances, call the recipient or leave a phone message to agree upon the time of delivery.
Our courier will travel only once to the recipient's address for the delivery.
In the absence of the recipient, and only if the mailbox is accessible, our courier will leave a calling card with details of our store, informing the recipient that creating floral shop can be removed.
Fault for the recipient to visit our shop, to remove him as floral creation for the customer and the recipient will not be entitled to any refund or damages. It will be the same if the recipient goes to our shop after timeout ideal storage Product floral, or 48 hours for fresh flowers and plants.
However, a second delivery will be done by our shop, in agreement with the client and the recipient, subject to the retention periods and provided that the customer pays for shipping to new Mahonia Toulouse.
In case of refusal of the addressee to take possession of her floral creation, delivery shall be deemed completed. The customer will be notified by phone or email. It will not be entitled to any refund or damages as such, Mahonia Toulouse is not responsible for the refusal.
Delivery
Slots
The customer is informed and agrees that delivery may not be performed at a specific time, but in a time slot or a time of day that will specify when ordering (Day, Afternoon, Morning before 14 pm ) taking into account the periods mentioned below. The customer must ensure, to the extent possible, that the recipient will be present to receive the floral creation in the slot and the date of delivery chosen by the customer.
However, Mahonia Toulouse will endeavor to deliver the order within a maximum of 4 hours under the conditions and subject to the following reservations.
Delivery
Monday to Friday, any order placed:
- Before 15 h 00, will be delivered in the day.
- After 15 h 00, may be delivered from the morning.
Sundays, holidays, and holidays of flowers, any order placed:
- Before 10 am 00, can be delivered in the day.
- After 10 h 00, will be delivered the next morning.
It is recalled that the order is considered "passed" when it is validated by the payment online.
While we do our best to satisfy the customer, holidays flowers (including Valentine's Day, grandmothers, 1 May, Mother's Day, Christmas, New Year's Eve ...), given the number important commands to be processed by our store, depending on the time of placing the order and the delivery address desired, it is not always possible to choose a time slot corresponding to a half-day. The customer can choose if they wish a delivery to another slot (eg slot corresponding to one day or two days).
It is free to abort the command before validation, if the slots available does not suit him.
* These deadlines do not apply to special products and non-floral or delivered by carrier in case of delivery provided individuals for specific products or on holidays flowers.
Delivery for International Partnership (with Florajet)
Monday to Friday, all orders will be shipped within 24-48 business hours (Monday through Friday, except holidays), depending on the country of destination.
No deliveries will be made on Sunday.
In all cases it is necessary to take into account the time difference and holidays in the country of destination.
International Deliveries are made by our local partner partner floral Florajet transmission.
Delay in delivery
Mahonia Toulouse in no event be liable for delay or failure to deliver due to force majeure, an act attributable to the customer, such as neglect or default of its obligations to customers, including incomplete contact or inaccurate recipient or client, a fact attributable to the recipient, including failure or refusal of the recipient, or unpredictable and insurmountable third stranger to the transaction.
If delivery is delayed or prevented due to a fact or circumstance under the responsibility of the customer, all costs resulting from the delay will be borne.
In case of change of time of delivery or delayed delivery, the customer shall immediately inform Mahonia Toulouse.
DELIVERY OF OTHER PRODUCTS
Terms and delivery time of products other than floral mahonia-fleuriste.com are shown.
The customer can read it before confirming the order.
The maximum delivery time is 15 days after receipt of payment of the price by Mahonia Toulouse, subject to good collection. If this period is exceeded by more than 7 days (or, if the customer chooses a delivery date located more than 15 days after the order, in case of exceeding this date more than 7 days), the customer has a period of 60 days from the deadline for delivery to cancel the order, except in cases of force majeure.
Mahonia Toulouse can not be held responsible for failure or delay in delivery due to force majeure, an act attributable to the customer, such as neglect or default of its obligations to customers, including incomplete or inaccurate contact the recipient or client, a fact attributable to the recipient, including failure or refusal of the recipient, or unpredictable and insurmountable third stranger to the transaction.
If delivery is delayed or prevented due to a fact or circumstance under the responsibility of the customer, all costs resulting from the delay will be borne.
WITHDRAWAL - CANCELLATION
Cancellation or modification of the order by the customer
In case of cancellation of the order by the customer, can be refunded, unless Mahonia Toulouse began to realize the product ordered or floral incurred costs for the preparation of control (supply specific flowers, container, accessories ...) or if Mahonia Toulouse and its deliveryman began to incur costs for the delivery of the order. In such a case, Mahonia Toulouse may retain all or part of the price paid as compensation for work performed and costs incurred.
In case of modification of the order by the customer (product selection, delivery date or address ...), a price supplement may be asked if the amendment results in additional work or additional costs for Mahonia Toulouse.
Any request for cancellation or modification is carried out with Mahonia Toulouse by phone at 05 31 54 51 57 or online on mahonia-fleuriste.com.
Absence of a right of withdrawal for floral creations
The floral designs are by nature very quickly perishable, the right of withdrawal shall not apply to orders of floral creations happytoulouse.com placed on the site.
Right of withdrawal for other products
For other types of goods, having no flowers or fresh vegetables, if consumer (individual who needs to control his private life and non-professional), the customer has a statutory period of 7 days after delivery to retract and ask Mahonia Toulouse to cancel the order without having to prove motive or pay penalties.
The cost of returning the product is the responsibility of the customer. When the time expires on a Saturday, Sunday or Public Holiday or a day Fusty, it is extended until the first following working day.
The product must be returned by the customer in its, presentation and original packaging, new, in perfect condition, unused.
Products damaged, soiled, damaged or incomplete are not included.
However, under the law, the right of withdrawal is excluded in the following cases: services if performance has begun, with the consent of the customer before the end of 7 days, goods or services whose price depends of fluctuations in the financial market goods made to customer specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly; audio or video recordings or software computer when they have been unsealed by the customer; supply of newspapers, periodicals or magazines; service paris or authorized lotteries.
Any request for withdrawal is Mahonia with Toulouse by phone at 05 31 54 51 57 or online at mahonia-fleuriste.com. Mahonia Toulouse will refund the customer at the latest within 30 days of the request, if the conditions are met.
CLAIM
Deadline for filing claims
The customer has 15 days from the date of actual delivery for a claim to Toulouse on Mahonia mahonia-fleuriste.com or by mail at the following address: Mahonia Toulouse, 2 rue d'Austerlitz 31000 Toulouse, or by phone at 05 31 54 51 57.
However, in case of a complaint concerning the delivered floral creation, including its quality, the customer must make the claim within 48 hours of delivery to the addressee given quickly perishable nature of the product.
Beyond these limits, no claim will be considered by Mahonia Toulouse.
Claims processing
In all cases, it is up to the customer to provide as soon as possible and within 48 hours for complaints about floral creations, all evidence supporting the reality of the defect such as photos of the product in the state it was delivered (packaged with the card message) or go to the store Toulouse Mahonia with the product to enable our team to establish the existence of the alleged default.
The customer will see precisely its claims reserves and sufficiently precise to enable Mahonia Toulouse to check reality.
Mahonia Toulouse agrees to consider the complaint immediately and treat as soon as possible.
The customer will be reimbursed, in whole or in part, after finding fault proved by all parties.
Bordering towns and France : Delivery = 15 €
Aucamville
Auzeville
Balma
Blagnac
Castanet-Tolosan
Colomiers
Cugnaux
Fenouillet
Fonbeauzard
Labège
Launaguet
Montrabé
Pin-Balma
Portet sur Garonne
Quint-Fonsegrives
Ramonville
Saint-Jean
Saint-Orens-de-Gameville
Ville de Toulouse
Tournefeuille
L'Union
Our Commitment Florist
A Mahonia Florist is committed to obligations vis-à-vis its customers, including:
- Quality, Presentation and Fresh floral creations delivered,
- Respect the characteristics of the control, the value of products ordered floral, flowers chosen, which may differ depending on the season, local customs, the personality and artistic florist inventory available
- Availability, Responsiveness, Monitoring and Information of our customers, any difficulties with the order,
- Timeliness of delivery.
Absence or refusal of the recipient
Mahonia Toulouse may, depending on the circumstances, call the recipient or leave a phone message to agree upon the time of delivery.
Our courier will travel only once to the recipient's address for the delivery.
In the absence of the recipient, and only if the mailbox is accessible, our courier will leave a calling card with details of our store, informing the recipient that creating floral shop can be removed.
Fault for the recipient to visit our shop, to remove him as floral creation for the customer and the recipient will not be entitled to any refund or damages. It will be the same if the recipient goes to our shop after timeout ideal storage Product floral, or 48 hours for fresh flowers and plants.
However, a second delivery will be done by our shop, in agreement with the client and the recipient, subject to the retention periods and provided that the customer pays for shipping to new Mahonia Toulouse.
In case of refusal of the addressee to take possession of her floral creation, delivery shall be deemed completed. The customer will be notified by phone or email. It will not be entitled to any refund or damages as such, Mahonia Toulouse is not responsible for the refusal.
Delivery
Slots
The customer is informed and agrees that delivery may not be performed at a specific time, but in a time slot or a time of day that will specify when ordering (Day, Afternoon, Morning before 14 pm ) taking into account the periods mentioned below. The customer must ensure, to the extent possible, that the recipient will be present to receive the floral creation in the slot and the date of delivery chosen by the customer.
However, Mahonia Toulouse will endeavor to deliver the order within a maximum of 4 hours under the conditions and subject to the following reservations.
Delivery
Monday to Friday, any order placed:
- Before 15 h 00, will be delivered in the day.
- After 15 h 00, may be delivered from the morning.
Sundays, holidays, and holidays of flowers, any order placed:
- Before 10 am 00, can be delivered in the day.
- After 10 h 00, will be delivered the next morning.
It is recalled that the order is considered "passed" when it is validated by the payment online.
While we do our best to satisfy the customer, holidays flowers (including Valentine's Day, grandmothers, 1 May, Mother's Day, Christmas, New Year's Eve ...), given the number important commands to be processed by our store, depending on the time of placing the order and the delivery address desired, it is not always possible to choose a time slot corresponding to a half-day. The customer can choose if they wish a delivery to another slot (eg slot corresponding to one day or two days).
It is free to abort the command before validation, if the slots available does not suit him.
* These deadlines do not apply to special products and non-floral or delivered by carrier in case of delivery provided individuals for specific products or on holidays flowers.
Delivery for International Partnership (with Florajet)
Monday to Friday, all orders will be shipped within 24-48 business hours (Monday through Friday, except holidays), depending on the country of destination.
No deliveries will be made on Sunday.
In all cases it is necessary to take into account the time difference and holidays in the country of destination.
International Deliveries are made by our local partner partner floral Florajet transmission.
Delay in delivery
Mahonia Toulouse in no event be liable for delay or failure to deliver due to force majeure, an act attributable to the customer, such as neglect or default of its obligations to customers, including incomplete contact or inaccurate recipient or client, a fact attributable to the recipient, including failure or refusal of the recipient, or unpredictable and insurmountable third stranger to the transaction.
If delivery is delayed or prevented due to a fact or circumstance under the responsibility of the customer, all costs resulting from the delay will be borne.
In case of change of time of delivery or delayed delivery, the customer shall immediately inform Mahonia Toulouse.
DELIVERY OF OTHER PRODUCTS
Terms and delivery time of products other than floral mahonia-fleuriste.com are shown.
The customer can read it before confirming the order.
The maximum delivery time is 15 days after receipt of payment of the price by Mahonia Toulouse, subject to good collection. If this period is exceeded by more than 7 days (or, if the customer chooses a delivery date located more than 15 days after the order, in case of exceeding this date more than 7 days), the customer has a period of 60 days from the deadline for delivery to cancel the order, except in cases of force majeure.
Mahonia Toulouse can not be held responsible for failure or delay in delivery due to force majeure, an act attributable to the customer, such as neglect or default of its obligations to customers, including incomplete or inaccurate contact the recipient or client, a fact attributable to the recipient, including failure or refusal of the recipient, or unpredictable and insurmountable third stranger to the transaction.
If delivery is delayed or prevented due to a fact or circumstance under the responsibility of the customer, all costs resulting from the delay will be borne.
WITHDRAWAL - CANCELLATION
Cancellation or modification of the order by the customer
In case of cancellation of the order by the customer, can be refunded, unless Mahonia Toulouse began to realize the product ordered or floral incurred costs for the preparation of control (supply specific flowers, container, accessories ...) or if Mahonia Toulouse and its deliveryman began to incur costs for the delivery of the order. In such a case, Mahonia Toulouse may retain all or part of the price paid as compensation for work performed and costs incurred.
In case of modification of the order by the customer (product selection, delivery date or address ...), a price supplement may be asked if the amendment results in additional work or additional costs for Mahonia Toulouse.
Any request for cancellation or modification is carried out with Mahonia Toulouse by phone at 05 31 54 51 57 or online on mahonia-fleuriste.com.
Absence of a right of withdrawal for floral creations
The floral designs are by nature very quickly perishable, the right of withdrawal shall not apply to orders of floral creations happytoulouse.com placed on the site.
Right of withdrawal for other products
For other types of goods, having no flowers or fresh vegetables, if consumer (individual who needs to control his private life and non-professional), the customer has a statutory period of 7 days after delivery to retract and ask Mahonia Toulouse to cancel the order without having to prove motive or pay penalties.
The cost of returning the product is the responsibility of the customer. When the time expires on a Saturday, Sunday or Public Holiday or a day Fusty, it is extended until the first following working day.
The product must be returned by the customer in its, presentation and original packaging, new, in perfect condition, unused.
Products damaged, soiled, damaged or incomplete are not included.
However, under the law, the right of withdrawal is excluded in the following cases: services if performance has begun, with the consent of the customer before the end of 7 days, goods or services whose price depends of fluctuations in the financial market goods made to customer specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly; audio or video recordings or software computer when they have been unsealed by the customer; supply of newspapers, periodicals or magazines; service paris or authorized lotteries.
Any request for withdrawal is Mahonia with Toulouse by phone at 05 31 54 51 57 or online at mahonia-fleuriste.com. Mahonia Toulouse will refund the customer at the latest within 30 days of the request, if the conditions are met.
CLAIM
Deadline for filing claims
The customer has 15 days from the date of actual delivery for a claim to Toulouse on Mahonia mahonia-fleuriste.com or by mail at the following address: Mahonia Toulouse, 2 rue d'Austerlitz 31000 Toulouse, or by phone at 05 31 54 51 57.
However, in case of a complaint concerning the delivered floral creation, including its quality, the customer must make the claim within 48 hours of delivery to the addressee given quickly perishable nature of the product.
Beyond these limits, no claim will be considered by Mahonia Toulouse.
Claims processing
In all cases, it is up to the customer to provide as soon as possible and within 48 hours for complaints about floral creations, all evidence supporting the reality of the defect such as photos of the product in the state it was delivered (packaged with the card message) or go to the store Toulouse Mahonia with the product to enable our team to establish the existence of the alleged default.
The customer will see precisely its claims reserves and sufficiently precise to enable Mahonia Toulouse to check reality.
Mahonia Toulouse agrees to consider the complaint immediately and treat as soon as possible.
The customer will be reimbursed, in whole or in part, after finding fault proved by all parties.